All our monitoring customers are offered a complimentary monitoring login and are issued a Username and Password so that they can view their alarm’s activity through a web browser or Smartphone app for Apple and Android Smart devices.
In the event of alarm activation, the security alarm panel sends signals to the monitoring station, which is processed by a member of staff – 24 hours a day.
The monitoring staff can action the alarm signals in accordance with a unique response plan set out by you; i.e. despatch a guard or security response company, call a key holder etc. There are also other checks that monitoring can perform depending on the type of package chosen.
The signals generated by the alarm send valuable information which is logged at the monitoring station such as; when the alarm was set and unset, who set/unset the alarm, which detector was responsible for triggering the alarm and time of activation. Fortress Security can issue event history reports upon your request detailing the activities generated from your alarm, alternatively Fortress monitoring allows you to view all the above-mentioned signals through a web browser or from your Smart device.